Terms & Conditions

Please thoroughly read our  Terms & Conditions before commencing any works with EB Gas Services Ltd.

General Terms & Conditions

Schedule A – Boiler / Water Heater Installations

Schedule B – Catering / Fish & Chip Shop Installations

Schedule C – Commercial Installations

Schedule D – Domestic Installations

Schedule E – Supply Only Catering / Gas Detection Equipment

It is important you read and understand these terms and conditions or if you require any assistance in understanding or have any questions, please do not hesitate to contact us by phone on +44 (0)28 302 62908 or by email on accounts@ebgasservices.com.

General Terms and Conditions

1. Agreement

  • Your Quote, together with these Terms and Conditions, sets out the entire agreement between you and EB Gas Services Ltd (“the Company”).

  • No other person shall have any rights under this agreement.

2. Price & Payment

  • The Company will carry out the work set out in your Quote for the price stated.

  • Prices shown on the Quote are exclusive and inclusive of VAT, for transparency.

  • Payment terms are specified in each Quote and take precedence over these Terms.

  • Ownership of goods supplied remains with the Company until full payment is received.

3. Deposits & Balance

  • If a deposit is required, this will be stated on your Quote.

  • The balance must be paid in accordance with the Quote’s payment terms.

  • Failure to pay may result in late payment charges, interest, administration fees, or recovery action.

4. Customer Responsibilities

The Customer shall:

  • Provide safe, reasonable access to the site.

  • Ensure any necessary consents, approvals, or permissions (e.g. landlord, planning, listed building) are in place before work begins.

  • Ensure adequate gas, electricity and water supplies are available.

  • Remove or arrange for removal of dangerous materials (e.g. asbestos) where identified.

5. Company Responsibilities

The Company shall:

  • Carry out the works with reasonable care, skill and in line with industry standards.

  • Use appropriately qualified and competent personnel.

  • Carry out testing, commissioning and certification (where applicable).

6. Timeframes & Delays

  • Any timescales given are estimates only.

  • The Company is not liable for delays caused by matters beyond its control (including lack of access, supply delays, weather or industrial action).

7. Variations & Additional Work

  • Any variation or additional work not set out in the Quote must be agreed in writing and may incur additional costs.

8. Liability

  • The Company accepts liability for reasonably foreseeable damage caused by breach of contract.

  • The Company is not responsible for minor or cosmetic damage required to complete works (e.g. plaster, paintwork, flooring).

  • Liability is otherwise limited to the value of the works provided, except in cases of death or personal injury caused by negligence.

9. Warranties

  • Manufacturer warranties for equipment will be passed to the Customer and are subject to the manufacturer’s own terms.

  • The Company may register warranties on behalf of the Customer once full payment has been received.

10. Complaints

  • Any complaints must be submitted in writing within 14 days of completion of works.

  • The Company will investigate and respond within a reasonable timeframe.

  • Payment must still be made in line with the agreed terms while a complaint is being investigated.

11. Governing Law

These Terms are governed by the laws of Northern Ireland, England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of Northern Ireland, England and Wales.

Schedule A – Boiler / Water Heater Installations

These additional terms apply when the Works include the supply and/or installation of a Boiler or Water Heater. They should be read together with the Company’s General Terms and Conditions.

1. Deposits & Balance

  • A 50% deposit is payable upon acceptance of the Quote to secure the booking.

  • The full balance is payable on the day the installation is completed.

  • Payment methods accepted: credit/debit card, bank transfer, or cash.

  • In the event of accidental damage to property requiring repair, the Customer may withhold up to 10% of the balance until the repair is complete, after which the remaining balance becomes due immediately.

2. Ownership of Goods

  • All goods, including the Boiler/Water Heater and components installed, remain the property of the Company until full payment has been received.

  • Risk of loss or damage passes to the Customer upon delivery of goods to the property.

3. Installation Testing & Certification

  • Installation testing, purging, commissioning and certification are included in the cost.

  • Certificates will be issued under the Customer’s name and address once full payment is received.

  • All certification will comply with Gas Safe Register and/or RGII requirements.

4. Warranties

  • The Boiler/Water Heater (and any qualifying product) will be registered by the Company and guaranteed by the manufacturer.

  • The length and terms of warranty depend on the manufacturer and model.

  • The warranty is subject to the manufacturer’s conditions (e.g. annual service by a Gas Safe engineer).

  • Warranty registration will be completed once full payment has been made.

5. Materials & Waste Removal

  • The quoted price does not include removal of dangerous waste such as asbestos. The Customer must arrange removal by a specialist contractor, and provide a “clean air” certificate before works continue.

  • The quoted price does include removal of non-dangerous waste and old equipment, except for inaccessible items such as back boilers/fire units, unless stated otherwise in the Quote.

  • Removed non-dangerous materials become the property of the Company.

6. Site Conditions & Customer Preparations

  • The Customer may be required to lift flooring (including carpets, hardwood, tiles, etc.) to allow access for installation. This must be done prior to works, unless otherwise agreed.

  • If the Company undertakes flooring removal, it is at additional cost and the Company accepts no responsibility for reinstatement or damage caused.

  • The Company is not responsible for redecoration or cosmetic repairs required as a result of the installation (e.g. plaster, paint, wall coverings, flooring).

7. System Cleaning & Filters

  • The Company recommends a full Powerflush with chemicals before installation.

  • If the Customer declines a Powerflush, a magnetic filter is strongly recommended at additional cost.

  • The Company accepts no liability for future issues arising from sludge, scale, or debris where system cleaning was declined.

8. Existing System

  • If the existing system is found to be leaking or not up to current standards, additional charges may apply.

  • The Company is not liable for faults that develop in the Customer’s existing system following connection of new equipment.

9. Beyond the Company’s Control

  • The Company is not liable for delays or failure to complete the works due to matters beyond its control, including adverse weather, industrial action, or supplier delays.

10. Engineers

  • Works will be carried out by qualified, Gas Safe (and where applicable RGII) registered engineers.

  • Apprentices may attend site under supervision of the lead engineer. The Company remains responsible for all personnel it appoints.

11. Complaints

  • Any complaints must be made in writing within 14 days of completion of works.

  • Complaints must be submitted by email or recorded delivery to the Company’s office.

  • The balance must still be paid in full on the completion date while a complaint is being investigated.

  • Refunds, if applicable, will be issued within 30 days of the Company’s decision.

Schedule B – Catering / Fish & Chip Shop Installations

These additional terms apply when the Works include the supply, installation, maintenance, or servicing of catering equipment and Fish & Chip shop fittings. They are read in conjunction with the Company’s General Terms and Conditions.

1. Price & Quote

  • The work will be carried out for the price stated in the Quote. Both VAT-inclusive and VAT-exclusive totals will be shown.

  • The Quote, together with these Terms, constitutes the entire agreement between the Customer and EB Gas Services Ltd.

2. Payment Terms

  • Deposit: 50% payable upon acceptance of the Quote to secure the booking.

  • Preliminary Payment: 35% payable before dispatch of all goods and materials.

  • Final Payment: 15% payable upon completion of the installation and customer satisfaction.

  • Payment methods: credit/debit card, bank transfer, or cash.

  • Up to 10% of the balance may be withheld if repair work is required due to accidental property damage; the remainder is due once repairs are completed.

3. Ownership of Goods

  • All supplied equipment and components remain the property of EB Gas Services Ltd until full payment is received.

  • Risk passes to the Customer upon delivery.

4. Installation & Certification

  • Installation, purging, testing, commissioning, and certification are included in the cost.

  • Gas Safety Certificates and other applicable certifications will be issued under the Customer’s name once full payment is received.

  • All works comply with Gas Safe Register and RGII regulations.

5. Warranties

  • Equipment warranties are provided by the manufacturer and subject to the manufacturer’s terms (e.g., annual service requirements).

  • EB Gas Services Ltd will register warranties on the Customer’s behalf after full payment.

6. Materials & Waste

  • Dangerous materials (e.g., asbestos) are not included; the Customer must arrange removal or pay for Company-arranged removal. A ‘clean air’ certificate must be provided before works continue.

  • Non-dangerous materials, including old equipment, are included unless stated otherwise. Removed materials become the Company’s property.

7. Site Conditions & Customer Responsibilities

  • Adequate access and safe working conditions must be provided.

  • Landlord permission, planning, and listed building consents are the responsibility of the Customer.

  • Lifting flooring, civils, elevation/MEWP, and core drilling are not included unless stated in the Quote. Any work performed by the Company in these areas will be at additional cost.

  • Gas, electricity, and water supplies must be adequate.

8. System, Equipment & Existing Installation

  • Additional charges may apply if existing systems are faulty or non-compliant.

  • The Company is not liable for future faults in existing systems after connection to new equipment.

  • Gas detection commissioning depends on prior electrical wiring; return visits for commissioning due to Customer delay will incur additional costs.

9. Timeframes & Working Hours

  • All timeframes are estimates; delays beyond the Company’s control will not affect pricing.

  • Normal working hours are Monday–Friday, 8am–5pm unless otherwise stated; out-of-hours work will be costed separately.

10. Liability & Damage

  • The Company accepts liability for reasonably foreseeable damage caused by breach of contract.

  • Minor or cosmetic damage (plaster, paintwork, flooring, decorations) is the Customer’s responsibility.

11. Engineers

  • Works will be carried out by qualified, trained, Gas Safe (and RGII where applicable) registered engineers.

  • Apprentices may be present under supervision of lead engineers; the Company remains responsible for all personnel it appoints.

12. Complaints

  • Complaints must be submitted in writing within 14 days of completion (email or recorded delivery).

  • The balance must still be paid while complaints are investigated.

  • Refunds, if applicable, will be issued within 30 days of the Company’s decision.

Schedule C – Commercial Installations

These additional terms apply when the Works are carried out at commercial premises. They are read in conjunction with the Company’s General Terms and Conditions.

1. Price & Quote

  • The work will be carried out for the price stated in the Quote. Both VAT-inclusive and VAT-exclusive totals will be shown.

  • The Quote, together with these Terms, constitutes the entire agreement between the Customer and EB Gas Services Ltd.

2. Payment Terms

  • Payment terms (deposit, progress payments, balance) will be specified in the Quote.

  • Full balance is payable upon completion of works unless otherwise agreed.

  • Late payment may incur interest, administrative fees, or recovery action.

3. Ownership of Goods

  • All supplied equipment and components remain the property of EB Gas Services Ltd until full payment is received.

  • Risk passes to the Customer upon delivery.

4. Installation & Certification

  • Installation, testing, commissioning, and certification are included in the cost where applicable.

  • All works comply with Gas Safe Register, electrical, and relevant commercial regulations.

5. Warranties

  • Equipment warranties will be passed to the Customer and are subject to the manufacturer’s terms.

  • Registration of warranties will be completed by EB Gas Services Ltd after full payment.

6. Materials & Waste

  • Dangerous materials removal (e.g., asbestos) is not included unless stated in the Quote.

  • Non-dangerous waste, including old equipment, is included unless stated otherwise. Removed materials become the Company’s property.

7. Site Conditions & Customer Responsibilities

  • Adequate access, safe working areas, and any required consents/permissions (landlord, planning, listed building) are the responsibility of the Customer.

  • Civils, elevation/MEWP, and core drilling are not included unless stated in the Quote.

  • Gas, electricity, and water supplies must be adequate.

8. System, Equipment & Existing Installation

  • Additional charges may apply if existing systems are faulty or non-compliant.

  • The Company is not responsible for faults in the Customer’s existing system after connection of new equipment.

9. Timeframes & Working Hours

  • Timeframes are estimates; delays beyond the Company’s control will not affect pricing.

  • Normal working hours are Monday–Friday, 8am–5pm unless otherwise agreed; out-of-hours work will be costed separately.

10. Liability & Damage

  • The Company accepts liability for reasonably foreseeable damage caused by breach of contract.

  • Minor or cosmetic damage required to complete the works is the Customer’s responsibility.

11. Engineers

  • Works will be carried out by qualified and competent personnel.

  • Apprentices may attend site under supervision; the Company is responsible for all personnel appointed.

12. Complaints

  • Complaints must be submitted in writing within 14 days of completion (email or recorded delivery).

  • Payment must still be made in line with the Quote while complaints are being investigated.

  • Refunds, if applicable, will be issued within 30 days of the Company’s decision.

Schedule D – Domestic Installations

These additional terms apply when the Works are carried out at domestic premises. They are read in conjunction with the Company’s General Terms and Conditions.

1. Price & Quote

  • The work will be carried out for the price stated in the Quote. Both VAT-inclusive and VAT-exclusive totals will be shown.

  • The Quote, together with these Terms, constitutes the entire agreement between the Customer and EB Gas Services Ltd.

2. Payment Terms

  • Payment terms (deposit, progress payments, balance) will be specified in the Quote.

  • A deposit may be required to secure the booking.

  • Full balance is payable on completion of the works, unless otherwise agreed in the Quote.

  • Payment methods: credit/debit card, bank transfer, or cash.

  • Late payment may incur interest, administrative fees, or recovery action.

3. Ownership of Goods

  • All supplied equipment and components remain the property of EB Gas Services Ltd until full payment is received.

  • Risk passes to the Customer upon delivery.

4. Installation & Certification

  • Installation, purging, testing, commissioning, and certification are included in the cost where applicable.

  • All works comply with Gas Safe Register, electrical, and relevant domestic regulations.

5. Warranties

  • Equipment warranties will be passed to the Customer and are subject to the manufacturer’s terms.

  • The Company will register warranties on the Customer’s behalf once full payment has been received.

6. Materials & Waste

  • Dangerous materials (e.g., asbestos) are not included unless stated in the Quote. The Customer must arrange removal or pay for Company-arranged removal, with proof of compliance provided before work continues.

  • Non-dangerous waste, including old equipment, is included unless stated otherwise. Removed materials become the Company’s property.

7. Site Conditions & Customer Responsibilities

  • Adequate access, safe working areas, and any necessary consents/permissions (landlord, planning, listed building) are the responsibility of the Customer.

  • Lifting flooring, civils, elevation/MEWP, and core drilling are not included unless stated in the Quote.

  • Gas, electricity, and water supplies must be adequate.

8. System, Equipment & Existing Installation

  • Additional charges may apply if existing systems are faulty or non-compliant.

  • The Company is not responsible for faults in the Customer’s existing system after connection to new equipment.

  • Domestic-specific recommendations, such as system cleaning, magnetic filters, or Powerflush, may be advised in the Quote.

9. Timeframes & Working Hours

  • Timeframes are estimates; delays beyond the Company’s control will not affect pricing.

  • Normal working hours are Monday–Friday, 8am–5pm unless otherwise agreed; out-of-hours work will be costed separately.

10. Liability & Damage

  • The Company accepts liability for reasonably foreseeable damage caused by breach of contract.

  • Minor or cosmetic damage required to complete the works (e.g., plaster, paintwork, flooring, decorations) is the Customer’s responsibility.

11. Engineers

  • Works will be carried out by qualified and competent personnel.

  • Apprentices may attend site under supervision; the Company remains responsible for all personnel appointed.

12. Complaints

  • Complaints must be submitted in writing within 14 days of completion (email or recorded delivery).

  • Payment must still be made in line with the Quote while complaints are being investigated.

  • Refunds, if applicable, will be issued within 30 days of the Company’s decision.

Schedule E – Supply Only – Gas Detection / Catering Equipment

These additional terms apply when EB Gas Services Ltd is supplying equipment only, without carrying out installation or commissioning. They are read in conjunction with the Company’s General Terms and Conditions.

1. Price & Quote

  • The supply of equipment will be carried out for the price stated in the Quote. Both VAT-inclusive and VAT-exclusive totals will be shown.

  • The Quote, together with these Terms, constitutes the entire agreement between the Customer and EB Gas Services Ltd.

2. Payment Terms

  • Payment terms will be specified in the Quote.

  • A deposit may be required to secure the order.

  • Full payment is due before or on delivery, unless otherwise agreed in the Quote.

  • Payment methods: credit/debit card, bank transfer, or cash.

  • Late payment may incur interest, administrative fees, or recovery action.

3. Ownership of Goods

  • All supplied equipment remains the property of EB Gas Services Ltd until full payment has been received.

  • Risk passes to the Customer upon delivery.

4. Delivery

  • The Company will deliver equipment to the address specified in the Quote.

  • Delivery dates are estimates and may be affected by factors beyond the Company’s control.

  • The Customer must ensure that someone is available to accept delivery.

5. Warranties

  • Equipment warranties are provided by the manufacturer and are subject to the manufacturer’s terms and conditions.

  • EB Gas Services Ltd may assist with warranty registration after full payment has been received.

6. Materials & Waste

  • The Company is not responsible for disposal of packaging or old equipment unless explicitly agreed in the Quote.

7. Customer Responsibilities

  • The Customer is responsible for ensuring that any supplied equipment is installed, commissioned, or used in accordance with manufacturer instructions and legal requirements.

  • Any permissions, consents, or approvals (landlord, planning, or listed building) are the responsibility of the Customer.

  • The Company does not provide installation, commissioning, or maintenance as part of this Schedule unless separately agreed.

8. Liability

  • EB Gas Services Ltd is not responsible for any damage, faults, or issues arising from the Customer’s installation, commissioning, or use of supplied equipment.

  • Liability is limited to the value of the supplied goods, except for death or personal injury caused by negligence.

9. Timeframes

  • Delivery times are estimates; delays beyond the Company’s control (e.g., supplier delays, transport issues, strikes) will not affect pricing.

10. Complaints

  • Complaints regarding supplied equipment must be submitted in writing within 14 days of delivery (email or recorded delivery).

  • Refunds, replacements, or remedial action will be handled in line with the manufacturer’s warranty and the Company’s decision.